Tribe Villas — Help & Support
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Frequently asked questions
What is Tribe Villas?
A rental and roommate marketplace for short stays (nightly hotels, resorts, vacation homes) and long stays (monthly rentals), with verified hosts and agents.
Do I need an account to browse?
No. You can browse listings without signing up. An account is only needed to save homes, message hosts and book.
Is a phone number required to register?
No. Email and password are enough. A phone number is optional and only used if you choose to be contacted about a booking.
How do I book?
Short stays, hotels and resorts are instant book. Long-stay rentals start with a viewing request, which the host confirms.
How do I cancel or reschedule?
Open My Bookings in the app, or email support@tribevillas.com with your booking reference and we will handle it.
How are payments handled?
Payments are processed securely by Stripe. Host payouts are released after check-in; a platform fee applies to hosts only.
How do I delete my account?
Profile → Settings → Delete account, or email support@tribevillas.com and we will delete it within 48 hours.
How do I report a listing or a user?
Use the report option on any listing or profile, or email support@tribevillas.com. We review reports within 24 hours.
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Privacy Policy ·
Refund Policy
